FREQUENTLY ASKED QUESTIONS

General

What products does Sufiyana Amour sell?

We specialize in women’s fashion, offering a curated selection of dresses, kurtis, and more, designed to combine style, comfort, and affordability for customers across India.

Who can shop on your website?

Our website is open to customers aged 18 and above. You can shop as a guest or create an account for a personalized experience.

How can I contact customer support?

Reach us via email at amilcherry5@gmail.com or WhatsApp/phone at +916005321416. We’re available 24/7, Monday to Saturday.

Do you have a loyalty or referral program?

Currently, we do not offer loyalty or referral programs, but we’re always working to bring more value to our customers. Stay tuned for updates!

Shipping and Delivery

Where do you ship?

We ship exclusively within India.

How long does shipping take?

Orders are processed in 1-2 working days, with delivery taking 5-7 working days, depending on your location. Delays may occur due to holidays or unforeseen circumstances.

Do you offer free shipping?

Yes, we provide free shipping on orders above Rs500. For orders below Rs500, shipping fees are calculated at checkout.

Can I track my order?

Yes, you’ll receive tracking details via email and SMS once your order ships. You can also track your order on our website at sufiyanaamour.store.

Which couriers do you use?

We partner with trusted couriers like Bluedart, DTDC, Delhivery, XpressBees, EcomExpress, Ekart, Amazon, and Shadowfax for reliable delivery.

Payment Questions

What payment methods do you accept?

We accept all major payment methods, including UPI, credit/debit cards, net banking, and cash on delivery (COD), processed securely via Razorpay.

Is there an extra charge for COD?

No, there are no additional charges for COD, but we require phone verification before shipping COD orders to confirm your order.

Is it safe to pay on your website?

Yes, all payments are processed securely through Razorpay, ensuring your financial details are encrypted and protected.

Refund and Return

What is your return policy?

You can request a return or exchange within 7 days of delivery for defective or incorrect items. An unboxing video is required. Customers pay a fixed Rs100 return shipping fee. See our Refund Policy for details.

Can I return dresses or kurtis?

Dresses and kurtis are non-returnable unless they are defective, damaged, or incorrect. An unboxing video is mandatory for processing returns or exchanges.

How long does it take to process a refund?

Refunds are processed to your original payment method (or bank account for COD orders) within 8-15 working days after we approve your return. Contact us if it exceeds 15 days.